Byron Retreat
Terms & Conditions
Last updated 12 November 2026
To be completed by the owner: the legal entity name, the ABN and a postal address for notices. Three values, used in the places marked [LEGAL ENTITY], [ABN] and [POSTAL ADDRESS] below.
These terms apply when you book a stay at Byron Retreat through retreatatbyron.com. Booking means you accept them.
The house is let by [LEGAL ENTITY] (ABN [ABN]), registered for short-term rental accommodation in New South Wales under PID-STRA-29639.
Booking and payment
- A booking is confirmed when payment succeeds and you receive our confirmation email. Until then the dates are not held for you.
- Prices are in Australian dollars and include GST where it applies.
- You may pay in full, or pay a deposit of 50% with the balance due before check-in.
- A security deposit of A$300 may be held against damage and released after check-out.
Cancellation
Our cancellation policy is shown before you pay and repeated in your confirmation email. In summary: a full refund if you cancel more than 30 days before check-in, 50% if you cancel more than 7 days before, and no refund within 7 days of check-in. The dates in your own confirmation email are the ones that count.
House rules
These are the rules as they appear in your guidebook, and they form part of these terms.
- Guest numbers. Up to 8 guests for the whole house, or up to 4 for the ground floor on its own. The number on your booking is the number the house sleeps; anyone beyond it needs our agreement first.
- No parties or events. A security company checks the property twice a day. The property is in a residential street and is subject to the NSW short-term rental accommodation Code of Conduct.
- No smoking indoors. Smoking outdoors is permitted only in the designated garden and patio areas, and butts must be disposed of safely.
- Quiet from 11pm. Please keep outdoor noise and music to a minimum after 11:00pm, and observe local noise regulations at all times.
- Pets on request only. Ask us before you bring one; it is not an automatic yes.
- Do not flush wet wipes. A A$500 fee applies if wipes block the sewer line.
- You are responsible for damage caused during your stay.
Check-in and access
Check-in is from 2:00pm and check-out is by 10:00am. Access codes are in your guidebook, which opens with a link unique to your booking. Please do not share that link.
If something goes wrong
If we cannot provide the house for reasons outside our control, we will refund you in full. That is the limit of our liability. Nothing in these terms excludes any right you have under the Australian Consumer Law.
Governing law
These terms are governed by the law of New South Wales, Australia.
Contact
[LEGAL ENTITY], [POSTAL ADDRESS]
stay@retreatatbyron.com